Who we are
Our website address is: https://akademiavca.nl. The owner of the Akademia VCA brand and website is Akademia VCA. Registered with the Dutch Chamber of Commerce under number KvK: 64597237, with its registered office at 3125 BJ Schiedam, `s-Gravelandseweg 397, Netherlands
What personal data we collect and why we collect it
Comments
When a visitor leaves a comment on the website, we collect the data visible in the comment form, the visitor’s IP address, and their browser signature. We need this data to help us detect spam.
An anonymized string created from your email address (also called a hash) may also be sent to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public in the context of your comment.
Contact form
If you wish to contact us via the contact form, an email will be sent to us. In order to respond to it, we need your name and email address. The information sent via the contact form is stored by us for customer service purposes for an indefinite period of time, but we do not use the information obtained in this way for marketing purposes.
Course registration and use of the online store
In order to fulfill your order for products or any course purchased on our website, we need a number of your personal data. Therefore, when you browse our website, we will use cookies to track the contents of your shopping cart while you browse our website, and we will collect the following information automatically:
- Products viewed and course offerings: we will use this information to, for example, show you recently viewed products or courses
- Location, IP address, and browser: we will use this data to estimate taxes and shipping costs
- Shipping address: we will ask you to enter your address so that we can estimate shipping costs before you place your order and fulfill your order
When you make a purchase in our store, we will ask you to provide information including your name, billing and shipping addresses, email address, phone number, payment or card details, and, optionally, depending on your choice, account details: username and password if you wish to create an account, and date and place of birth if you are enrolling in a course. We will use this information for the following purposes:
- To send you information about your account and orders
- To respond to your requests, including returns and complaints
- To process payments and prevent fraud
- To create an account for you in our store
- To comply with legal obligations, such as calculating taxes
- To improve our store’s offerings
- Sending marketing information, if you agree to receive it
If you create an account, we will store your name, address, email address, and phone number, which will be used when you place subsequent orders.
In general, information is stored for as long as we need the information for the purposes for which we collect and use it, and we are not legally obliged to store it further. For example, we store order information for 10 years for tax and accounting purposes. This includes your name, email address, date and place of birth, and addresses.
We will also store comments and opinions if you choose to write them.
Newsletter
If you wish to receive our newsletter, you must give your consent in two steps. Sign up for our newsletter on its page, and then in the email we send you, you must confirm that you wish to receive the newsletter.
Cookies
If you leave a comment on our website, you will be given the option to save your name, email address, and website address in cookies so that the above information will be conveniently filled in when you write subsequent comments. These cookies expire after one year.
If you have an account and log in to this site, we will create a temporary cookie to check if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we also create several cookies to save your login information and your screen preferences. Login cookies expire after two days, and screen preferences expire after one year. If you select “Remember me,” your login will expire after two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this website may contain embedded content (e.g., videos, images, articles, etc.) from other websites. Embedded content from other websites behaves in the same way as if the user has visited the specific website directly.
These websites may collect information about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Statistical analysis
Our website also uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Analytics uses cookies that enable the analysis of your use of the website. The information obtained by the cookies about your use of the website is usually transferred to a Google server. You can find more information about how data is analyzed in the Google Analytics Privacy Policy
Who we share your data with
Your personal data, in accordance with the terms and conditions of the VCA course and exam agreement, will be shared with our partners: SSVV, Het Certificaat, and Examenbureau Rotterdam BV. This includes your initials, last name, and date of birth.
How long do we store your data
If you leave a comment, its content and metadata will be stored indefinitely. This allows us to recognize and approve subsequent comments automatically, without sending them for moderation each time.
For users who have registered on our website and purchased a VCA course online, we also store the personal information entered in their profile. Every user can view, correct or delete their personal information at any time (except for their username, which cannot be changed). Website administrators can also view and modify this information.
What rights you have over your data
If you have a user account or have added comments to this website, you can request to receive an exported file containing all of your personal data that we hold, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Guest comments may be checked using an automated spam detection service. Under the applicable electronic payment agreement, your data is sent in encrypted form to Mollie B.V., based in Amsterdam.
Your contact details
Your contact details are only stored for the purpose of fulfilling orders for products and services offered on our website. They are only stored for administrative purposes.
Additional information
How do we protect your data?
We use SSL certification and two-factor authentication to protect your data. All data stored by us is encrypted.
What are our procedures in the event of a data breach?
In the event of a personal data breach, we will notify the relevant authorities.
